Work Order
The fundamental record of maintenance work: what needs doing, on which asset, by whom, with what parts, at what cost, and with what outcome.
A work order is the unit of record for a discrete piece of maintenance work. It carries the asset, the problem or task description, priority, assignment, required parts and permits, safety notes, and — once executed — labor hours, materials consumed, failure codes, photos, and completion notes. Everything a maintenance organization knows about its own performance is an aggregation of its work orders.
Work orders arrive through several channels: requests from operators or tenants, automatic generation from PM schedules, meter triggers, sensor alerts, and inspection findings. The lifecycle — requested, approved, assigned, in progress, completed, closed — is where workflow discipline lives; every additional status is a place work can stall, so lean flows outperform elaborate ones.
Closure quality determines analytical value. A work order closed with a real failure code, accurate hours, and parts recorded feeds MTBF analysis, cost roll-ups, and future AI models; one closed as 'done — fixed' feeds nothing. Mobile completion with structured checklists is the single most effective lever for closure quality.
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