FACILITIES AGENT
A building that answers its tenants in seconds and fixes problems before they call
The Facilities Agent takes every resident and tenant request — most of them over WhatsApp — dispatches the right team, and confirms completion back to the requester. Meanwhile it watches occupancy, door state, and water lines so many issues are fixed before anyone reports them.
THE MATRIX
What it watches. What it foresees. What it does.
Monitors
Watching continuously
- Tenant and resident requests across WhatsApp Business, portal, email, and front-desk entries
- Water leak and flow anomalies on risers and wet areas via OpsSense Aqua
- Occupancy and door state on plant rooms, common areas, and restricted spaces via OpsSense Presence
- HVAC setpoints and space temperatures against comfort bands per zone
- Soft-services schedules — cleaning, landscaping, pest control — and vendor SLA clocks
Predicts
Seeing it coming
- Which zones will generate comfort complaints today, from temperature drift against occupancy
- Leak risk locations from flow patterns before water reaches a ceiling
- Service-request surges around move-ins, weather events, and Ramadan schedule shifts
- Which vendor contracts will miss SLA this month at current performance
Acts
Closing the loop
- Replies to tenants on WhatsApp in Arabic or English, confirms the request, and shares a live status link
- Creates and dispatches work orders to in-house teams or contracted vendors by trade and zone
- Shuts off monitored water lines through the BMS when Aqua confirms an active leak, per your authorization rules
- Schedules recurring soft services and verifies completion with photo evidence and inspection checklists
- Escalates unresolved tenant complaints to the facilities manager before they age past your threshold
TALK TO IT
Things you can just ask.
“What are residents complaining about most in Compound B this month?”
“Show me every open request older than 48 hours and who it's assigned to”
“Which cleaning vendor is missing SLA and by how much?”
[ PAIRS WITH OUR HARDWARE ]
Better with its own senses.
This agent works with any telemetry — and best with the sensors designed for it.
4.2×
faster resident request closure
−60%
water damage incidents after Aqua deployment
92%
of routine requests handled without coordinator touch
Illustrative targets — customer-validated figures pending publication.
Permissioned Logged Reversible
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.