CUSTOMER SUCCESS · RIYADH, SAUDI ARABIA · FULL-TIME
Customer Success Manager
You will own outcomes for a portfolio of industrial customers after go-live: adoption on the plant floor, measurable downtime reduction, and expansion to new sites. Success here is measured in the customer's numbers, not ours.
What you will do
- Own onboarding, adoption, and renewal for a portfolio of enterprise accounts in the GCC.
- Run quarterly business reviews anchored on operational metrics — downtime, PM compliance, response times.
- Coach maintenance teams and planners on workflows, and surface training gaps to product.
- Coordinate escalations across support, engineering, and hardware teams until resolved.
- Identify expansion opportunities — new sites, new modules, sensor rollouts — and work them with sales.
What you bring
- 3+ years in customer success, account management, or operations consulting with B2B software.
- Comfort with operational data; you can read a downtime report and hold a conversation about it.
- Fluent Arabic and English; experience with GCC enterprise customers preferred.
- Organized and calm under escalation; you close loops and keep written records.
- Industrial, facilities, or maintenance domain exposure is a strong plus.
Apply for this role
Applications route through the contact form (select Partnerships/Sales intent “Other” and mention the role) until the ATS integration lands. [confirm ATS]