All integrations
WhatsApp
Communication & CollaborationFlagship integration
WhatsAppReport faults on WhatsApp — tickets created, routed and closed in-thread.
[ Overview ]
In the Gulf, requests arrive on WhatsApp. Residents and staff message a number; OpsSense creates and routes the ticket and posts status updates back in the same thread, in Arabic or English.
How it works
- Official WhatsApp Business API
- Arabic and English, right out of the box
- Photos and ratings captured on the thread
What teams do with it
01Let residents report faults without an app
02Close the loop with automatic status replies
03Capture satisfaction ratings after each job
- What syncs
- Requests, status updates, photos, ratings
- Direction
- Bidirectional
- Frequency
- Real-time
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.