Run the building so well that tenants stop needing to call
OpsSense handles the full FM stack — tenant requests over WhatsApp, hard services, cleaning and landscaping contracts, vendor SLAs — while its sensors catch leaks and comfort drift before anyone reports them. Built for compounds, towers, malls, and mixed-use portfolios in the GCC.
The problems this solves
- Tenant requests arrive in a dozen WhatsApp groups and vanish — response time is whatever the group admin's day allows
- Vendor SLAs are enforced by memory: penalties leak because nobody tracks the clock per ticket
- Water damage announces itself through a ceiling, weeks after the leak started
- Soft-services completion is unverifiable — was the pool serviced, or just marked serviced?
- Every property runs its own spreadsheet, so portfolio cost-per-square-meter is a quarterly guess
Illustrative targets — customer-validated figures pending publication.
How OpsSense runs it.
WhatsApp-native tenant intake
Residents and tenants request in Arabic or English on the channel they already use. The Facilities Agent confirms, dispatches, and reports back — in seconds.
Vendor SLAs, enforced
Each contract's response and resolution clocks run per ticket. Breaches escalate automatically, and vendor scorecards write themselves.
Leaks caught at the pipe
OpsSense Aqua watches risers and wet areas; Presence tracks plant-room access and occupancy. Problems surface before tenants see them.
Soft services with proof
Cleaning, landscaping, and pest-control rounds close only with photo evidence and checklist completion, verifiable per visit.
Portfolio in one view
Every property on one data model: open requests, SLA performance, cost per square meter, and energy — comparable across the portfolio.
Inspection-ready by default
Statutory inspections — fire, lifts, HVAC hygiene — scheduled, evidenced, and packaged for the auditor by the Compliance Agent.
The AI staff assigned to this job.
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.