CORE PLATFORM
Every job tracked from request to closed
One work order record carries the request, the approval, the parts, the labor, and the proof. Nothing lives in phone calls or spreadsheets.
CAPABILITIES
What it handles for you.
Structured intake
Requests arrive from portal, email, WhatsApp, sensors, or agents — each becomes a work order with asset, location, and priority attached.
Dispatch and assignment
Assign by skill, shift, and location. Technicians see new work on mobile the moment it is dispatched.
SLA timers and escalation
Response and resolution clocks run per priority. Breaches escalate automatically to the right supervisor.
Approval routing
Cost thresholds, permits, and shutdown windows route for approval before work starts. Every decision is logged.
Parts and cost tracking
Reserve parts from inventory, log labor hours, and capture vendor invoices on the same record. Cost per asset rolls up automatically.
Mobile execution
Technicians update status, attach photos, and capture signatures from the field — online or offline.
Full audit history
Every status change, comment, and edit is timestamped and attributed. The record survives any audit.
[ HOW IT WORKS ]
How a work order runs
A request arrives — from a person, a sensor threshold, or an AI agent — and is triaged with asset and priority.
The system routes it: auto-assigned by rules, or queued for a supervisor with a suggested technician.
The technician receives it on mobile, reserves parts, and starts the SLA-tracked job.
Work is executed with checklists, photos, and labor logging; approvals fire where cost or safety requires them.
Why teams switch
- Cut mean time to repair by removing handoff gaps
- Give supervisors a live queue instead of a morning surprise
- Capture true cost per asset without extra data entry
- Close the loop with requesters automatically
Built to move the numbers.
Illustrative targets — customer-validated figures pending publication.
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.