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OpsSense
CUSTOMER SUCCESS · RIYADH, SAUDI ARABIA · FULL-TIME

Customer Success Manager

You will own outcomes for a portfolio of industrial customers after go-live: adoption on the plant floor, measurable downtime reduction, and expansion to new sites. Success here is measured in the customer's numbers, not ours.

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What you will do

  • Own onboarding, adoption, and renewal for a portfolio of enterprise accounts in the GCC.
  • Run quarterly business reviews anchored on operational metrics — downtime, PM compliance, response times.
  • Coach maintenance teams and planners on workflows, and surface training gaps to product.
  • Coordinate escalations across support, engineering, and hardware teams until resolved.
  • Identify expansion opportunities — new sites, new modules, sensor rollouts — and work them with sales.

What you bring

  • 3+ years in customer success, account management, or operations consulting with B2B software.
  • Comfort with operational data; you can read a downtime report and hold a conversation about it.
  • Fluent Arabic and English; experience with GCC enterprise customers preferred.
  • Organized and calm under escalation; you close loops and keep written records.
  • Industrial, facilities, or maintenance domain exposure is a strong plus.
Apply for this role

Applications route through the contact form (select Partnerships/Sales intent “Other” and mention the role) until the ATS integration lands. [confirm ATS]