CORE PLATFORM
Every request lands in one queue and none get lost
WhatsApp, email, portal, phone — all channels feed one triaged queue with SLA clocks running. Requesters get updates without calling to ask.
CAPABILITIES
What it handles for you.
WhatsApp Business channel
Requesters message in Arabic or English. Intake, updates, and closure confirmation all happen in the chat.
Email and portal intake
Branded request portal and monitored inboxes convert to structured tickets automatically.
AI triage
Category, priority, location, and asset are extracted from the message — including photos — before a human touches it.
SLA management
Response and resolution clocks per category and contract, with escalation before breach.
Automatic requester updates
Status changes notify the requester on their original channel. The 'any update?' calls stop.
Queue command view
Live queues by team, priority, and SLA risk — with aging tickets impossible to ignore.
Satisfaction capture
A one-tap rating after closure feeds CSAT by team, building, and category.
[ HOW IT WORKS ]
How a request runs
A requester sends a WhatsApp message, email, or portal request — in Arabic or English, photo included.
AI triage extracts category, priority, location, and asset, and the SLA clock starts.
Routing rules assign the right team; ambiguous requests queue for a coordinator with a suggested classification.
The requester receives automatic status updates on their original channel as work progresses.
Why teams switch
- Meet requesters on the channel they already use
- Triage in seconds instead of the morning meeting
- Stop SLA breaches before the clock runs out
- Measure satisfaction per team and category
Built to move the numbers.
Illustrative targets — customer-validated figures pending publication.
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.