Every crew where it should be, with the parts to finish the job
OpsSense runs the field operation from contract to completed visit: skill-based dispatch, GPS-tracked routes via Trace, offline mobile execution, and van stock that matches the day's jobs. The Field Service Agent rebuilds the schedule the moment reality breaks it.
The problems this solves
- Dispatchers assign by memory and phone calls — the nearest qualified technician is a guess
- Second visits eat margin: wrong skill sent, part not on the van, site access not arranged
- Once a crew leaves the yard, visibility ends until they call in — or don't
- Contract visits slip through the cracks and surface as customer escalations
- Proof of service is a paper form in a glovebox, so billing disputes drag for weeks
Illustrative targets — customer-validated figures pending publication.
How OpsSense runs it.
Dispatch by evidence
Jobs assigned on skill, location, SLA urgency, van stock, and load — with the reasoning shown, and dispatcher override always available.
Live crews on a live map
OpsSense Trace puts every vehicle on the map with route progress and job status. Re-dispatch is drag-and-drop, not a phone tree.
Offline field execution
Jobs, checklists, asset history, photos, and signatures all work with zero signal. Everything syncs when connectivity returns.
Van stock that matches the day
The predicted parts for each job are checked against van and depot stock at scheduling — before the crew rolls, not on site.
Proof of work, enforced
Closure requires the evidence you define: photos, customer signature, parts consumed, readings. Billing disputes end at the record.
Contract visits that never slip
Recurring contract obligations generate their own visit schedule and alarm before due dates, not after breaches.
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.