MAINTENANCE AGENT
Every request triaged, scheduled, and followed through — without a coordinator chasing it
The Maintenance Agent reads every incoming request, matches it to the right asset and technician, and keeps the work order moving until it is verified closed. You set the approval thresholds. It does the chasing.
THE MATRIX
What it watches. What it foresees. What it does.
Monitors
Watching continuously
- Every intake channel — WhatsApp Business, email, portal, and phone-logged requests — as they arrive
- The open work order queue: age, priority, SLA clock, and assignment status per site
- PM schedule load against technician availability, shifts, and skills
- Repeat requests against the same asset within a rolling 30-day window
- Parts reservations on open jobs, flagging work orders blocked on stock
Predicts
Seeing it coming
- Which open work orders will breach SLA in the next 24–72 hours, ranked by penalty exposure
- Backlog growth per trade and per site for the coming two weeks, based on intake rate and wrench-time trends
- Which PMs will collide with corrective work and need rescheduling before the conflict lands
- Requests likely to be duplicates or symptoms of one underlying fault on a shared asset
Acts
Closing the loop
- Creates work orders from raw requests — asset matched, priority set, checklist attached — within seconds of intake
- Assigns and schedules jobs to technicians by skill, location, and current load; reassigns when someone calls in sick
- Escalates at-risk SLAs to the maintenance supervisor with the context already assembled
- Merges duplicate requests and links symptom tickets to the parent fault
- Nudges technicians on stalled jobs and requests closure evidence — photo, meter reading, or signature
TALK TO IT
Things you can just ask.
“Show me every work order that will breach SLA this week and what's blocking each one”
“Reschedule Ahmed's Thursday PMs — he's out — and tell me what moved”
“Why do we keep getting requests about AHU-3 in Building C?”
[ PAIRS WITH OUR HARDWARE ]
Better with its own senses.
This agent works with any telemetry — and best with the sensors designed for it.
−45%
time from request to assigned work order
+22%
SLA compliance within two quarters
3.1×
more requests handled per coordinator
Illustrative targets — customer-validated figures pending publication.
Permissioned Logged Reversible
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.