Run the compound like the residents are watching. They are.
From villa AC faults to chiller plant PMs — one platform for requests, technicians, contractors, and the service-charge report that justifies it all.
What this actually looks like on the ground.
- Villa and unit maintenance requests arrive by WhatsApp, phone, and gate-office visits, and half of them never become tickets.
- The chiller and pump plant carries the whole compound through summer, and a July failure is a resident-retention event.
- Pools need daily chemistry and equipment checks, and the logbook is only as good as the last handover.
- Landscaping and cleaning crews are subcontracted, and their output is judged by complaint volume rather than measured work.
- Gate and security operations — barriers, CCTV, access control — sit outside the maintenance system entirely.
- Service-charge increases meet resident resistance because the operator cannot show where the money went.
How OpsSense runs this industry.
Resident request portal — WhatsApp and app
Residents report faults on the compound's WhatsApp Business number or the app. Tickets create themselves, and residents see status without calling the office.
PM for the MEP plant
Chillers, pumps, transformers, generators, and STP on structured PM schedules with checklists, so summer arrives to a plant that is ready.
Presence and Aqua in common areas
Aqua sensors catch leaks in plant rooms and irrigation before damage spreads; Presence tracks occupancy and door state across clubhouses and facilities.
Contractor SLAs, measured
Landscaping, cleaning, and specialist contractors work against defined SLAs with completion evidence, and the scorecard replaces the argument.
Unit-level asset registry
Every villa and apartment's AC units, water heaters, and fixtures registered with service history, so the technician arrives knowing the unit.
Service-charge reporting
Every job's cost rolls up by category and month into a service-charge report residents can actually read.
The AI staff for this industry.
Illustrative targets — customer-validated figures pending publication.
From WhatsApp message to five-star closure
- 01
A resident in Villa 42 messages the compound's WhatsApp Business number: the master-bedroom AC has stopped cooling.
- 02
The Service Desk parses the message, auto-creates a ticket against the villa's registered AC unit, and confirms receipt to the resident.
- 03
The Field Service Agent dispatches the on-shift HVAC technician, who opens the job on mobile with the unit's full service history.
- 04
The technician replaces the failed capacitor, logs the part against the unit, and closes with before-and-after photos.
- 05
The resident receives the closure message on WhatsApp and rates the visit five stars.
- 06
At month end, the service-charge report is generated with the job's cost in the HVAC category — evidence, not estimates.
OpsSense is PDPL-ready for resident personal data handled in Saudi Arabia, with data residency options including in-Kingdom hosting. Records are designed to support municipal inspection requirements, pool-safety logs, and owner-association reporting obligations.
“Renewals used to hinge on the villa itself. Now residents mention the maintenance service in their renewal conversations, positively.”
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