From request to verified closure, with nothing falling through
One queue for every request, one schedule for every technician, one record for every asset. OpsSense runs the daily maintenance operation — and its Maintenance Agent handles the triage, scheduling, and follow-up that used to consume your coordinators.
The problems this solves
- Requests arrive by WhatsApp, phone, and hallway conversation — half never become work orders, and nobody can prove what was asked
- PM compliance looks fine on paper while the backlog quietly ages past 60 days
- Technicians spend more time on paperwork and parts-hunting than on wrench time
- Reactive work keeps cannibalizing the preventive schedule, and the ratio never improves
- Closure quality is unverifiable — jobs marked done with no evidence, then reopened a week later
Illustrative targets — customer-validated figures pending publication.
How OpsSense runs it.
Every request becomes a work order
WhatsApp, email, portal, and phone intake converge into one queue. The Maintenance Agent triages, matches the asset, and sets priority in seconds.
PM schedules that hold
Calendar and meter-based PMs with checklists and parts kits attached, load-balanced against corrective work before conflicts land.
Mobile-first, offline-capable
Technicians receive, execute, and close work from the phone — checklists, photos, signatures, parts — with or without signal.
Backlog under control
Backlog age, trade load, and SLA risk visible per site. The agent escalates at-risk work before the breach, not after.
Parts staged before the job
Work orders reserve their materials at scheduling. The Inventory Agent flags anything that will not be on the shelf in time.
Wrench time, measured
MTTR, first-time-fix, PM compliance, and reactive ratio tracked per team and per site — from actual work records, not estimates.
The AI staff assigned to this job.
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.