A down fryer is lost revenue. A warm freezer is lost stock.
Multi-site maintenance for chains: store requests, vendor dispatch, cold-chain monitoring, and cost per store on one platform.
What this actually looks like on the ground.
- A failed walk-in freezer overnight writes off thousands in stock before anyone opens the store.
- Store managers are not maintenance people; they need to report a fault in thirty seconds and get back to customers.
- Repairs run through third-party vendors, and without SLA data the chain pays invoices it cannot challenge.
- The same fryer fails at forty branches, but nobody connects the pattern across sites.
- HVAC comfort and lighting drive dwell time and sales, yet get fixed only when a customer complains.
- New store openings and refits inherit equipment with no warranty or asset records.
How OpsSense runs this industry.
Thirty-second store reporting
Store staff report faults by WhatsApp or app with a photo. The platform identifies the asset, creates the ticket, and picks the vendor.
Cold-chain monitoring with Therma
Walk-ins, display cases, and freezers monitored continuously. Overnight excursions alert before stock is lost.
Vendor dispatch and SLA scoring
Jobs route to contracted vendors automatically, response and fix times are measured, and invoices reconcile against actual work records.
Fleet-wide asset intelligence
See failure patterns by equipment model across every branch. Repair-versus-replace decisions get made on data, chain-wide.
Energy per store with Volta
Metering exposes after-hours load and refrigeration drift per site, ranked across the estate.
Openings, refits, and warranty capture
New-store asset registers created at handover, with warranties tracked so the chain stops paying for covered repairs.
The AI staff for this industry.
Illustrative targets — customer-validated figures pending publication.
From freezer drift to saved stock
- 01
At 23:40, a Therma sensor in a branch walk-in freezer detects temperature rising past the warning threshold.
- 02
The Asset Reliability Agent checks the compressor's trend, predicts loss of setpoint by morning, and opens a priority ticket.
- 03
The Field Service Agent dispatches the contracted refrigeration vendor for that region with the unit's model and history.
- 04
The area manager is notified on WhatsApp with the stock-risk window and the vendor's ETA.
- 05
The vendor arrives before 01:30, replaces the failed fan motor, and uploads photos and readings to close the job.
- 06
The excursion log shows temperature never crossed the safety limit; no stock is written off, and the SLA clock is recorded.
OpsSense is designed to support HACCP-aligned temperature recordkeeping and food-safety inspection documentation, with continuous logs retained per unit. It is PDPL-ready for personal data handled in Saudi Arabia and the GCC.
“We found out one fryer model was costing us double per branch per year. We de-fleeted it and the number went with it.”
See your operations run themselves.
A 30-minute walkthrough with an operations engineer. Your assets, your workflows, your questions.